{
  "name": "客诉智能助手 · 客诉全链路智能直达与闭环处置平台",
  "short_name": "客诉智能助手",
  "description": "基于大语言模型的客诉全流程自动化与智能调度系统：多模态提报、客观定级、SOP 前置排障、梯次出单协同与工单归档追溯。",
  "start_url": "/",
  "scope": "/",
  "display": "standalone",
  "orientation": "any",
  "lang": "zh-CN",
  "background_color": "#f8fafc",
  "theme_color": "#1d4ed8",
  "icons": [
    { "src": "/icons/icon-192.png", "sizes": "192x192", "type": "image/png", "purpose": "any" },
    { "src": "/icons/icon-512.png", "sizes": "512x512", "type": "image/png", "purpose": "any" },
    { "src": "/icons/icon-512.png", "sizes": "512x512", "type": "image/png", "purpose": "maskable" }
  ],
  "shortcuts": [
    { "name": "管理端工作台", "url": "/app/dashboard" },
    { "name": "全链路走查演示", "url": "/app/demo" },
    { "name": "客户提报 (H5)", "url": "/submit" }
  ]
}